Returns & Refunds

Return & Refund Policy

📦 Return Eligibility（退货条件）

• Returns are accepted within 30 days of delivery
• Item must be unused, unopened, and in original packaging
• Proof of purchase is required (order confirmation or receipt)
• Items must be in resellable condition

🚫 Non-Returnable Items（不可退货情况）

• Opened or used intimate products
• Items with broken hygiene seals
• Products damaged due to improper use
• Final sale or promotional clearance items (if applicable)

💳 Refunds（退款说明）

• Once your return is received and inspected, we will notify you of approval or rejection
• Approved refunds will be processed back to your original payment method
• Refund processing time: 5–10 business days depending on your bank or payment provider

🔄 Exchanges（换货）

• We only replace items if they are defective or damaged
• If you need an exchange for the same item, contact support within the return window
• Exchange is subject to product availability

📦 Return Shipping（退货运费）

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping fees are non-refundable
• If a refund is approved, return shipping costs may be deducted

⚠️ Damaged or Incorrect Items（问题订单处理）

• Please inspect your order upon arrival
• If your item is defective, damaged, or incorrect, contact us within 7 days of delivery
• We will evaluate and provide a replacement or refund where applicable

🔒 Hygiene & Safety Policy（卫生安全说明｜关键）

• Due to hygiene regulations, intimate products cannot be resold once opened
• All items are designed for personal use only
• We prioritize customer safety and product integrity

⏳ Refund Processing Time（退款时间）

• Approved refunds are processed within 5–10 business days
• Timing may vary depending on payment provider
• You will receive a confirmation once the refund is issued

💬 Contact Us（联系客服）